Talk to the director

Bright Horizons At Lakeshore East

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Children were NOT properly supervised
407200R
“DCFS recorded on Sep 18, 2024: Children were NOT properly supervised (407200R). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Organization and administration requirement not met (§407.70 general)
40770D
“DCFS recorded on Sep 18, 2024: Organization and administration requirement not met (§407.70 general) (40770D). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Staffing structure requirement not met (director oversight or on-site presence)
40790A1
“DCFS recorded on Sep 18, 2024: Staffing structure requirement not met (director oversight or on-site presence) (40790A1). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Sep 18, 2024: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Infant & toddler special requirement not met
407210E
“DCFS recorded on Sep 18, 2024: Infant & toddler special requirement not met (407210E). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Enrollment or discharge procedure not followed
407250C9
“DCFS recorded on Sep 18, 2024: Enrollment or discharge procedure not followed (407250C9). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Child health record or immunization requirement not met
407310H
“DCFS recorded on Sep 18, 2024: Child health record or immunization requirement not met (407310H). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Child health record or immunization requirement not met
407310I
“DCFS recorded on Sep 18, 2024: Child health record or immunization requirement not met (407310I). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Child health record or immunization requirement not met
407310M
“DCFS recorded on Sep 18, 2024: Child health record or immunization requirement not met (407310M). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 monthsProtective plan
Safe sleep practice requirement not met
407350I
“DCFS recorded on Sep 18, 2024: Safe sleep practice requirement not met (407350I). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”

10 of 10 selected