Talk to the director

Bright Horizons At Northbrook

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Past the correction deadline· open ~2 years
Program operations requirement not met
407200M
“DCFS recorded on Nov 2, 2023: Program operations requirement not met (407200M). It is recorded as past its correction deadline. A corrective plan ran from Nov 2, 2023 to Dec 2, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Enrollment or discharge procedure not followed
407250I4
“DCFS recorded on Nov 2, 2023: Enrollment or discharge procedure not followed (407250I4). It is recorded as past its correction deadline. A corrective plan ran from Nov 2, 2023 to Dec 2, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Diapering or toileting requirement not met
407340A5
“DCFS recorded on Nov 2, 2023: Diapering or toileting requirement not met (407340A5). It is recorded as past its correction deadline. A corrective plan ran from Nov 2, 2023 to Dec 2, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Children were NOT properly supervised
407200R
“DCFS recorded on Jul 28, 2026: Children were NOT properly supervised (407200R). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Organization and administration requirement not met (§407.70 general)
40770B
“DCFS recorded on Jul 28, 2026: Organization and administration requirement not met (§407.70 general) (40770B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Personnel records or documentation requirement not met
407120C
“DCFS recorded on Jul 28, 2026: Personnel records or documentation requirement not met (407120C). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Enrollment or discharge procedure not followed
407250I1G
“DCFS recorded on Jul 28, 2026: Enrollment or discharge procedure not followed (407250I1G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Child health record or immunization requirement not met
407310A1
“DCFS recorded on Jul 28, 2026: Child health record or immunization requirement not met (407310A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Jul 28, 2026: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Child care director qualification requirement not met
407130L1
“DCFS recorded on Jul 28, 2026: Child care director qualification requirement not met (407130L1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Child health record or immunization requirement not met
407310I
“DCFS recorded on Jul 28, 2026: Child health record or immunization requirement not met (407310I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Jul 28, 2026: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 28, 2026 to Aug 28, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”

12 of 12 selected