Talk to the director

Bright Horizons Child Care And Early Edu…

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Repeat — cited before, still not corrected· open ~3 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Apr 17, 2026: Annual 15-clock-hour in-service training requirement not met (407100C5). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Apr 17, 2026: Pre-employment physical exam or TB screening missing (407100D). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Biennial staff physical re-examination not completed
407100F
“DCFS recorded on Apr 17, 2026: Biennial staff physical re-examination not completed (407100F). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Personnel records or documentation requirement not met
407120A1
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120A1). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Personnel records or documentation requirement not met
407120A2
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120A2). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120A3). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120A4). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Risk management plan not developed or maintained as required
40770K
“DCFS recorded on Apr 17, 2026: Risk management plan not developed or maintained as required (40770K). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Enrollment or discharge procedure not followed
407250I1H
“DCFS recorded on Apr 17, 2026: Enrollment or discharge procedure not followed (407250I1H). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
DISCIPLINE — rules on treatment of children not followed
407270A
“DCFS recorded on Apr 17, 2026: DISCIPLINE — rules on treatment of children not followed (407270A). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~18 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Jan 13, 2025: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It is recorded as past its correction deadline. A corrective plan ran from Jan 13, 2025 to Jan 18, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 monthProtective plan
Program operations requirement not met
407200P
“DCFS recorded on May 27, 2026: Program operations requirement not met (407200P). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 22, 2026 to Jul 17, 2026. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 monthProtective plan
Infant & toddler special requirement not met
407210E
“DCFS recorded on May 27, 2026: Infant & toddler special requirement not met (407210E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 22, 2026 to Jul 17, 2026. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Apr 17, 2026: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Personnel records or documentation requirement not met
407120B
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Early childhood assistant qualification not met
407150B
“DCFS recorded on Apr 17, 2026: Early childhood assistant qualification not met (407150B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Infant & toddler special requirement not met
407210F20
“DCFS recorded on Apr 17, 2026: Infant & toddler special requirement not met (407210F20). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Child health record or immunization requirement not met
407310A
“DCFS recorded on Apr 17, 2026: Child health record or immunization requirement not met (407310A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Staff member working WITHOUT a completed background check (Child Care Act §7(a))
CCASEC7A
“DCFS recorded on Apr 17, 2026: Staff member working WITHOUT a completed background check (Child Care Act §7(a)) (CCASEC7A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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