Talk to the director

Bright Horizons Child Care/Early Educati…

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Past the correction deadline· open ~2 years
Outdoor playground safety requirement not met
407390L2
“DCFS recorded on Oct 31, 2023: Outdoor playground safety requirement not met (407390L2). It is recorded as past its correction deadline. A corrective plan ran from Oct 31, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Staff orientation — required document reviews not recorded in personnel files
40770E
“DCFS recorded on Dec 19, 2025: Staff orientation — required document reviews not recorded in personnel files (40770E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Staff orientation — Child Care Act of 1969 review not documented in personnel file
40770E1
“DCFS recorded on Dec 19, 2025: Staff orientation — Child Care Act of 1969 review not documented in personnel file (40770E1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Staff orientation — Abused and Neglected Child Reporting Act (ANCRA) review not documented in personnel file
40770E2
“DCFS recorded on Dec 19, 2025: Staff orientation — Abused and Neglected Child Reporting Act (ANCRA) review not documented in personnel file (40770E2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Staff orientation — Admin Code 407 portions review not documented in personnel file
40770E3
“DCFS recorded on Dec 19, 2025: Staff orientation — Admin Code 407 portions review not documented in personnel file (40770E3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Risk management plan not developed or maintained as required
40770K
“DCFS recorded on Dec 19, 2025: Risk management plan not developed or maintained as required (40770K). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Dec 19, 2025: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Dec 19, 2025: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Annual 15-clock-hour in-service training requirement not met
407100C8
“DCFS recorded on Dec 19, 2025: Annual 15-clock-hour in-service training requirement not met (407100C8). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Personnel records or documentation requirement not met
407120A1
“DCFS recorded on Dec 19, 2025: Personnel records or documentation requirement not met (407120A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Dec 19, 2025: Personnel records or documentation requirement not met (407120A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Dec 19, 2025: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Personnel records or documentation requirement not met
407120B
“DCFS recorded on Dec 19, 2025: Personnel records or documentation requirement not met (407120B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Enrollment or discharge procedure not followed
407250I1H
“DCFS recorded on Dec 19, 2025: Enrollment or discharge procedure not followed (407250I1H). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Enrollment or discharge procedure not followed
407250I2E
“DCFS recorded on Dec 19, 2025: Enrollment or discharge procedure not followed (407250I2E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Staff member working WITHOUT a completed background check (Child Care Act §7(a))
CCASEC7A
“DCFS recorded on Dec 19, 2025: Staff member working WITHOUT a completed background check (Child Care Act §7(a)) (CCASEC7A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~7 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Dec 19, 2025: Background check not completed for a household or non-staff member (FHSEC305). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2025 to Jan 15, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”

17 of 17 selected