Talk to the director

Bright Horizons Family Solutio

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Confirmed — corrective plan in progress· open ~9 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Nov 5, 2025: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Nov 5, 2025: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Annual 15-hour in-service training not completed
407100C6
“DCFS recorded on Nov 5, 2025: Annual 15-hour in-service training not completed (407100C6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Annual 15-clock-hour in-service training requirement not met
407100C7
“DCFS recorded on Nov 5, 2025: Annual 15-clock-hour in-service training requirement not met (407100C7). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Annual 15-clock-hour in-service training requirement not met
407100C8
“DCFS recorded on Nov 5, 2025: Annual 15-clock-hour in-service training requirement not met (407100C8). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Nov 5, 2025: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Biennial staff physical re-examination not completed
407100F
“DCFS recorded on Nov 5, 2025: Biennial staff physical re-examination not completed (407100F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Personnel records or documentation requirement not met
407120A2
“DCFS recorded on Nov 5, 2025: Personnel records or documentation requirement not met (407120A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Nov 5, 2025: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~9 months
Director missing required disability-inclusion training certificate (6+ clock hours, within 36 months of appointment)
407130K
“DCFS recorded on Nov 5, 2025: Director missing required disability-inclusion training certificate (6+ clock hours, within 36 months of appointment) (407130K). It was confirmed and a corrective plan is in progress. A corrective plan ran from Nov 5, 2025 to Dec 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Children were NOT properly supervised
407200R
“DCFS recorded on Oct 9, 2024: Children were NOT properly supervised (407200R). It was confirmed and a corrective plan is in progress. Could you confirm whether it has been corrected and share the sign-off or documentation?”

11 of 11 selected