Talk to the director

Bright Horizons Naperville

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Repeat — cited before, still not corrected· open ~16 months
Annual 15-clock-hour in-service training requirement not met
407100C8
“DCFS recorded on Apr 10, 2025: Annual 15-clock-hour in-service training requirement not met (407100C8). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~16 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 10, 2025: Personnel records or documentation requirement not met (407120A4). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~16 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Apr 10, 2025: Background check not completed for a household or non-staff member (FHSEC305). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~4 months
Child health record or immunization requirement not met
407310A3
“DCFS recorded on Apr 10, 2026: Child health record or immunization requirement not met (407310A3). It is recorded as past its correction deadline. A corrective plan ran from Apr 10, 2026 to May 10, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~16 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Apr 10, 2025: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It is recorded as past its correction deadline. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~16 months
Enrollment or discharge procedure not followed
407250I2E
“DCFS recorded on Apr 10, 2025: Enrollment or discharge procedure not followed (407250I2E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~16 months
Enrollment or discharge procedure not followed
407250I4A
“DCFS recorded on Apr 10, 2025: Enrollment or discharge procedure not followed (407250I4A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 10, 2025 to May 2, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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