Talk to the director

Caterpillar Care

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Past the correction deadline· open ~2 years
Confidentiality of records requirement not met
40780C
“DCFS recorded on Oct 5, 2023: Confidentiality of records requirement not met (40780C). It is recorded as past its correction deadline. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Sep 27, 2024: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Annual 15-hour in-service training not completed
407100C6
“DCFS recorded on Sep 27, 2024: Annual 15-hour in-service training not completed (407100C6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Annual 15-clock-hour in-service training requirement not met
407100C7
“DCFS recorded on Sep 27, 2024: Annual 15-clock-hour in-service training requirement not met (407100C7). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Personnel records or documentation requirement not met
407120A2
“DCFS recorded on Sep 27, 2024: Personnel records or documentation requirement not met (407120A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Sep 27, 2024: Personnel records or documentation requirement not met (407120A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Personnel records or documentation requirement not met
407120A6
“DCFS recorded on Sep 27, 2024: Personnel records or documentation requirement not met (407120A6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~22 months
Safe sleep practice requirement not met
407350J
“DCFS recorded on Sep 27, 2024: Safe sleep practice requirement not met (407350J). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 27, 2024 to Oct 27, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Staffing structure requirement not met (director oversight or on-site presence)
40790A2
“DCFS recorded on Oct 5, 2023: Staffing structure requirement not met (director oversight or on-site presence) (40790A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Staffing structure requirement not met (director oversight or on-site presence)
40790E
“DCFS recorded on Oct 5, 2023: Staffing structure requirement not met (director oversight or on-site presence) (40790E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Oct 5, 2023: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A2
“DCFS recorded on Oct 5, 2023: Personnel records or documentation requirement not met (407120A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Oct 5, 2023: Personnel records or documentation requirement not met (407120A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Oct 5, 2023: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Child care director qualification requirement not met
407130J
“DCFS recorded on Oct 5, 2023: Child care director qualification requirement not met (407130J). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190A
“DCFS recorded on Oct 5, 2023: Required staff-to-child ratio was not maintained (407190A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330B
“DCFS recorded on Oct 5, 2023: Nutrition or meal service requirement not met (407330B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330K
“DCFS recorded on Oct 5, 2023: Nutrition or meal service requirement not met (407330K). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330K1A
“DCFS recorded on Oct 5, 2023: Nutrition or meal service requirement not met (407330K1A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 5, 2023 to Dec 1, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Sep 15, 2023: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 15, 2023 to Oct 15, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A2
“DCFS recorded on Sep 15, 2023: Personnel records or documentation requirement not met (407120A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 15, 2023 to Oct 15, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Sep 15, 2023: Personnel records or documentation requirement not met (407120A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 15, 2023 to Oct 15, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A6
“DCFS recorded on Sep 15, 2023: Personnel records or documentation requirement not met (407120A6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 15, 2023 to Oct 15, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”

23 of 23 selected