Talk to the director

Creme De La Creme Glenview

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Repeat — cited before, still not corrected· open ~8 months
Personnel records or documentation requirement not met
407120E
“DCFS recorded on Nov 10, 2025: Personnel records or documentation requirement not met (407120E). It was cited before and is recorded as still not corrected. A corrective plan ran from Nov 10, 2025 to Dec 10, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~8 months
Nutrition or meal service requirement not met
407330B
“DCFS recorded on Nov 10, 2025: Nutrition or meal service requirement not met (407330B). It was cited before and is recorded as still not corrected. A corrective plan ran from Nov 10, 2025 to Dec 10, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~1 month
Enrollment or discharge procedure not followed
407250I
“DCFS recorded on Jun 17, 2026: Enrollment or discharge procedure not followed (407250I). It is recorded as past its correction deadline. A corrective plan ran from Jun 17, 2026 to Jun 30, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~3 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Apr 20, 2026: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It is recorded as past its correction deadline. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 month
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Jun 25, 2026: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 25, 2026 to Jul 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 month
Required staff-to-child ratio was not maintained
407190G
“DCFS recorded on Jun 25, 2026: Required staff-to-child ratio was not maintained (407190G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 25, 2026 to Jul 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 month
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Jun 25, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 25, 2026 to Jul 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~1 month
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Jun 25, 2026: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 25, 2026 to Jul 25, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on May 18, 2026: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 18, 2026 to Jun 18, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on May 18, 2026: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 18, 2026 to Jun 18, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on May 18, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 18, 2026 to Jun 18, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on May 18, 2026: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 18, 2026 to Jun 18, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Staff orientation — required document reviews not recorded in personnel files
40770E
“DCFS recorded on Apr 20, 2026: Staff orientation — required document reviews not recorded in personnel files (40770E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Personnel records or documentation requirement not met
407120A1
“DCFS recorded on Apr 20, 2026: Personnel records or documentation requirement not met (407120A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
DISCIPLINE — rules on treatment of children not followed
407270A
“DCFS recorded on Apr 20, 2026: DISCIPLINE — rules on treatment of children not followed (407270A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Apr 20, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Apr 20, 2026: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 20, 2026: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Apr 20, 2026: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Personnel records or documentation requirement not met
407120A6
“DCFS recorded on Apr 20, 2026: Personnel records or documentation requirement not met (407120A6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Apr 20, 2026: Background check not completed for a household or non-staff member (FHSEC305). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 20, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Staffing structure requirement not met (director oversight or on-site presence)
40790E4
“DCFS recorded on Apr 14, 2026: Staffing structure requirement not met (director oversight or on-site presence) (40790E4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 14, 2026 to May 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Early childhood assistant qualification not met
407150B
“DCFS recorded on Apr 14, 2026: Early childhood assistant qualification not met (407150B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 14, 2026 to May 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~4 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Apr 8, 2026: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 8, 2026 to May 8, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~4 months
Substitute staff requirement not met
407170A
“DCFS recorded on Apr 8, 2026: Substitute staff requirement not met (407170A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 8, 2026 to May 8, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~4 months
Outdoor playground safety requirement not met
407390L1
“DCFS recorded on Mar 27, 2026: Outdoor playground safety requirement not met (407390L1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 27, 2026 to Apr 27, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~4 months
Staffing structure requirement not met (director oversight or on-site presence)
40790F1
“DCFS recorded on Mar 20, 2026: Staffing structure requirement not met (director oversight or on-site presence) (40790F1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 20, 2026 to Apr 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~4 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Mar 20, 2026: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 20, 2026 to Apr 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Staffing structure requirement not met (director oversight or on-site presence)
40790A2
“DCFS recorded on Mar 4, 2026: Staffing structure requirement not met (director oversight or on-site presence) (40790A2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Mar 4, 2026: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Mar 4, 2026: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Mar 4, 2026: Pre-employment physical exam or TB screening missing (407100D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Biennial staff physical re-examination not completed
407100F
“DCFS recorded on Mar 4, 2026: Biennial staff physical re-examination not completed (407100F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Mar 4, 2026: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Personnel records or documentation requirement not met
407120F2
“DCFS recorded on Mar 4, 2026: Personnel records or documentation requirement not met (407120F2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Driver LEFT VEHICLE UNATTENDED with children on board during transport
407280B
“DCFS recorded on Mar 4, 2026: Driver LEFT VEHICLE UNATTENDED with children on board during transport (407280B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk)
407350C
“DCFS recorded on Mar 4, 2026: Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk) (407350C). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Prescription medication given without physician's written authorization
407360B1
“DCFS recorded on Mar 4, 2026: Prescription medication given without physician's written authorization (407360B1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Medication handling requirement not met
407360D2
“DCFS recorded on Mar 4, 2026: Medication handling requirement not met (407360D2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Medication handling requirement not met
407360E
“DCFS recorded on Mar 4, 2026: Medication handling requirement not met (407360E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Indoor facility or space safety requirement not met
407370E
“DCFS recorded on Mar 4, 2026: Indoor facility or space safety requirement not met (407370E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Indoor facility or space safety requirement not met
407370E3
“DCFS recorded on Mar 4, 2026: Indoor facility or space safety requirement not met (407370E3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Equipment or toy safety requirement not met
407380B
“DCFS recorded on Mar 4, 2026: Equipment or toy safety requirement not met (407380B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Equipment or toy safety requirement not met
407380K
“DCFS recorded on Mar 4, 2026: Equipment or toy safety requirement not met (407380K). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Staff member working WITHOUT a completed background check (Child Care Act §7(a))
CCASEC7A
“DCFS recorded on Mar 4, 2026: Staff member working WITHOUT a completed background check (Child Care Act §7(a)) (CCASEC7A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Mar 4, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Mar 4, 2026: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 4, 2026 to Apr 3, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 monthsProtective plan
Staff worked with children WITHOUT completed background check
407100A10
“DCFS recorded on Feb 25, 2026: Staff worked with children WITHOUT completed background check (407100A10). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 monthsProtective plan
Safe sleep practice requirement not met
407350K
“DCFS recorded on Feb 25, 2026: Safe sleep practice requirement not met (407350K). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~5 monthsProtective plan
Nutrition or meal service requirement not met
407330P1
“DCFS recorded on Feb 25, 2026: Nutrition or meal service requirement not met (407330P1). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~14 months
Outdoor playground safety requirement not met
407390L
“DCFS recorded on May 16, 2025: Outdoor playground safety requirement not met (407390L). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 16, 2025 to Jun 15, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~14 months
Outdoor playground safety requirement not met
407390M
“DCFS recorded on May 16, 2025: Outdoor playground safety requirement not met (407390M). It was confirmed and a corrective plan is in progress. A corrective plan ran from May 16, 2025 to Jun 15, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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