Talk to the director

Kindercare Learning Center

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Past the correction deadline· opened recently
Indoor facility or space safety requirement not met
407370E10
“DCFS recorded on Jul 15, 2026: Indoor facility or space safety requirement not met (407370E10). It is recorded as past its correction deadline. A corrective plan ran from Jul 23, 2026 to Aug 23, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· opened recently
Indoor facility or space safety requirement not met
407370D2A
“DCFS recorded on Jul 15, 2026: Indoor facility or space safety requirement not met (407370D2A). It is recorded as past its correction deadline. A corrective plan ran from Jul 23, 2026 to Aug 23, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~13 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Jun 26, 2025: Annual 15-clock-hour in-service training requirement not met (407100C5). It is recorded as past its correction deadline. A corrective plan ran from Jun 26, 2025 to Jul 26, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~23 monthsProtective plan
Required staff-to-child ratio was not maintained
407190A
“DCFS recorded on May 28, 2024: Required staff-to-child ratio was not maintained (407190A). It is recorded as past its correction deadline. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~23 monthsProtective plan
Indoor facility or space safety requirement not met
407370Q2
“DCFS recorded on May 2, 2024: Indoor facility or space safety requirement not met (407370Q2). It is recorded as past its correction deadline. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~23 monthsProtective plan
Indoor facility or space safety requirement not met
407370E6
“DCFS recorded on May 2, 2024: Indoor facility or space safety requirement not met (407370E6). It is recorded as past its correction deadline. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~23 monthsProtective plan
Indoor facility or space safety requirement not met
407370E10
“DCFS recorded on May 2, 2024: Indoor facility or space safety requirement not met (407370E10). It is recorded as past its correction deadline. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Medication handling requirement not met
407360F
“DCFS recorded on Sep 25, 2023: Medication handling requirement not met (407360F). It is recorded as past its correction deadline. A corrective plan ran from Sep 25, 2023 to Oct 25, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Required staff-to-child ratio was not maintained
407190A
“DCFS recorded on Sep 25, 2023: Required staff-to-child ratio was not maintained (407190A). It is recorded as past its correction deadline. A corrective plan ran from Sep 25, 2023 to Oct 25, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Indoor facility or space safety requirement not met
407370E10
“DCFS recorded on Aug 25, 2023: Indoor facility or space safety requirement not met (407370E10). It is recorded as past its correction deadline. A corrective plan ran from Aug 25, 2023 to Sep 25, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Past the correction deadline· open ~2 years
Indoor facility or space safety requirement not met
407370R3
“DCFS recorded on Aug 25, 2023: Indoor facility or space safety requirement not met (407370R3). It is recorded as past its correction deadline. A corrective plan ran from Aug 25, 2023 to Sep 25, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Children were NOT properly supervised
407200R
“DCFS recorded on Jul 15, 2026: Children were NOT properly supervised (407200R). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 23, 2026 to Aug 23, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· opened recently
Required staff-to-child ratio was not maintained
407190G
“DCFS recorded on Jul 15, 2026: Required staff-to-child ratio was not maintained (407190G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jul 23, 2026 to Aug 23, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Staffing structure requirement not met (director oversight or on-site presence)
40790D1
“DCFS recorded on Jun 1, 2026: Staffing structure requirement not met (director oversight or on-site presence) (40790D1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Annual 15-clock-hour in-service training requirement not met
407100C8
“DCFS recorded on Jun 1, 2026: Annual 15-clock-hour in-service training requirement not met (407100C8). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Early childhood teacher qualification not met
407140C3
“DCFS recorded on Jun 1, 2026: Early childhood teacher qualification not met (407140C3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Enrollment or discharge procedure not followed
407250A
“DCFS recorded on Jun 1, 2026: Enrollment or discharge procedure not followed (407250A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Enrollment or discharge procedure not followed
407250K
“DCFS recorded on Jun 1, 2026: Enrollment or discharge procedure not followed (407250K). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
DISCIPLINE — rules on treatment of children not followed
407270A
“DCFS recorded on Jun 1, 2026: DISCIPLINE — rules on treatment of children not followed (407270A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Child health record or immunization requirement not met
407310A3
“DCFS recorded on Jun 1, 2026: Child health record or immunization requirement not met (407310A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Nutrition or meal service requirement not met
407330P1
“DCFS recorded on Jun 1, 2026: Nutrition or meal service requirement not met (407330P1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Medication given without required written authorization
407360B
“DCFS recorded on Jun 1, 2026: Medication given without required written authorization (407360B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Prescription medication given without physician's written authorization
407360B1
“DCFS recorded on Jun 1, 2026: Prescription medication given without physician's written authorization (407360B1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Indoor facility or space safety requirement not met
407370F3
“DCFS recorded on Jun 1, 2026: Indoor facility or space safety requirement not met (407370F3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Jun 1, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jun 1, 2026 to Aug 1, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~23 monthsProtective plan
Staff worked with children WITHOUT completed background check
407100A4
“DCFS recorded on May 28, 2024: Staff worked with children WITHOUT completed background check (407100A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~23 monthsProtective plan
Staff used PROHIBITED PHYSICAL DISCIPLINE on a child
407270C6A
“DCFS recorded on May 2, 2024: Staff used PROHIBITED PHYSICAL DISCIPLINE on a child (407270C6A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~23 monthsProtective plan
Staff qualification or training requirement not met
407100A1
“DCFS recorded on May 2, 2024: Staff qualification or training requirement not met (407100A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~23 monthsProtective plan
Staff worked with children WITHOUT completed background check
407100A4
“DCFS recorded on May 2, 2024: Staff worked with children WITHOUT completed background check (407100A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 12, 2024 to Sep 12, 2024. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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