Talk to the director

New Knowledge Learning Center, Inc

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Confirmed — corrective plan in progress· open ~11 months
Radon testing proof missing for license renewal (IEMA-licensed tester required every 3 years)
40760G
“DCFS recorded on Sep 5, 2025: Radon testing proof missing for license renewal (IEMA-licensed tester required every 3 years) (40760G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Sep 5, 2025: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Personnel records or documentation requirement not met
407120E4
“DCFS recorded on Sep 5, 2025: Personnel records or documentation requirement not met (407120E4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Personnel records or documentation requirement not met
407120E5
“DCFS recorded on Sep 5, 2025: Personnel records or documentation requirement not met (407120E5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Enrollment or discharge procedure not followed
407250I4A
“DCFS recorded on Sep 5, 2025: Enrollment or discharge procedure not followed (407250I4A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Indoor facility or space safety requirement not met
407370F3
“DCFS recorded on Sep 5, 2025: Indoor facility or space safety requirement not met (407370F3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Sep 5, 2025 to Oct 5, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Infant & toddler special requirement not met
407210F19
“DCFS recorded on Oct 17, 2024: Infant & toddler special requirement not met (407210F19). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Daily arrival or departure procedure not followed
407260D
“DCFS recorded on Oct 17, 2024: Daily arrival or departure procedure not followed (407260D). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Indoor facility or space safety requirement not met
407370E6
“DCFS recorded on Oct 17, 2024: Indoor facility or space safety requirement not met (407370E6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Indoor facility or space safety requirement not met
407370
“DCFS recorded on Oct 17, 2024: Indoor facility or space safety requirement not met (407370). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Outdoor playground safety requirement not met
407390M
“DCFS recorded on Oct 17, 2024: Outdoor playground safety requirement not met (407390M). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Oct 17, 2024: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Annual 15-clock-hour in-service training requirement not met
407100C2
“DCFS recorded on Oct 17, 2024: Annual 15-clock-hour in-service training requirement not met (407100C2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Oct 17, 2024: Annual 15-clock-hour in-service training requirement not met (407100C5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Personnel records or documentation requirement not met
407120E5
“DCFS recorded on Oct 17, 2024: Personnel records or documentation requirement not met (407120E5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~21 months
Early childhood teacher qualification not met
407140C3
“DCFS recorded on Oct 17, 2024: Early childhood teacher qualification not met (407140C3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Oct 17, 2024 to Nov 16, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120
“DCFS recorded on Apr 4, 2024: Personnel records or documentation requirement not met (407120). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 4, 2024 to Apr 4, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
License application requirement not met
40750E3
“DCFS recorded on Apr 4, 2024: License application requirement not met (40750E3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 4, 2024 to Apr 4, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Apr 4, 2024: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 4, 2024 to Apr 4, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Infant & toddler special requirement not met
407210F7
“DCFS recorded on Mar 18, 2024: Infant & toddler special requirement not met (407210F7). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 18, 2024 to Mar 21, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Radon testing proof missing for license renewal (IEMA-licensed tester required every 3 years)
40760G
“DCFS recorded on Mar 18, 2024: Radon testing proof missing for license renewal (IEMA-licensed tester required every 3 years) (40760G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 18, 2024 to Mar 21, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120
“DCFS recorded on Mar 18, 2024: Personnel records or documentation requirement not met (407120). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 18, 2024 to Mar 21, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Staffing structure requirement not met (director oversight or on-site presence)
40790A1
“DCFS recorded on Mar 18, 2024: Staffing structure requirement not met (director oversight or on-site presence) (40790A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 18, 2024 to Mar 21, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Infant & toddler special requirement not met
407210F8
“DCFS recorded on Mar 18, 2024: Infant & toddler special requirement not met (407210F8). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 18, 2024 to Mar 21, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120
“DCFS recorded on Mar 11, 2024: Personnel records or documentation requirement not met (407120). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 11, 2024 to Mar 13, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330H
“DCFS recorded on Mar 11, 2024: Nutrition or meal service requirement not met (407330H). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 11, 2024 to Mar 13, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120G
“DCFS recorded on Mar 11, 2024: Personnel records or documentation requirement not met (407120G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 11, 2024 to Mar 13, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120
“DCFS recorded on Mar 7, 2024: Personnel records or documentation requirement not met (407120). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 7, 2024 to Mar 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children)
407110
“DCFS recorded on Mar 7, 2024: Background check NOT completed or documented for personnel (or probationary employee left unsupervised with children) (407110). It was confirmed and a corrective plan is in progress. A corrective plan ran from Mar 7, 2024 to Mar 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120
“DCFS recorded on Jan 10, 2024: Personnel records or documentation requirement not met (407120). It was confirmed and a corrective plan is in progress. A corrective plan ran from Jan 10, 2024 to Jan 17, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Indoor facility or space safety requirement not met
407370E6
“DCFS recorded on Dec 19, 2023: Indoor facility or space safety requirement not met (407370E6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2023 to Dec 21, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190E1
“DCFS recorded on Dec 19, 2023: Required staff-to-child ratio was not maintained (407190E1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Dec 19, 2023 to Dec 21, 2023. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Enrollment or discharge procedure not followed
407250C15
“DCFS recorded on Dec 18, 2023: Enrollment or discharge procedure not followed (407250C15). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Staff qualification or training requirement not met
407100A
“DCFS recorded on Dec 18, 2023: Staff qualification or training requirement not met (407100A). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Transportation safety requirement not met
407280Q
“DCFS recorded on Dec 18, 2023: Transportation safety requirement not met (407280Q). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
School-age program requirement not met
407220C
“DCFS recorded on Dec 18, 2023: School-age program requirement not met (407220C). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Transportation safety requirement not met
407280G
“DCFS recorded on Dec 18, 2023: Transportation safety requirement not met (407280G). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Transportation safety requirement not met
407280O
“DCFS recorded on Dec 18, 2023: Transportation safety requirement not met (407280O). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 yearsProtective plan
Transportation safety requirement not met
407280D
“DCFS recorded on Dec 18, 2023: Transportation safety requirement not met (407280D). It was confirmed and a corrective plan is in progress. I also noticed a protective plan on the record around this. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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