Talk to the director

Reach Higher Learning Center 2

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Repeat — cited before, still not corrected· open ~3 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Apr 17, 2026: Background check not completed for a household or non-staff member (FHSEC305). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Apr 17, 2026: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~3 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Apr 17, 2026: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 17, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Infant & toddler special requirement not met
407210F7
“DCFS recorded on Apr 17, 2026: Infant & toddler special requirement not met (407210F7). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~3 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 17, 2026: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 17, 2026 to May 20, 2026. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Infant & toddler special requirement not met
407210B
“DCFS recorded on Aug 21, 2025: Infant & toddler special requirement not met (407210B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Infant & toddler special requirement not met
407210F21
“DCFS recorded on Aug 21, 2025: Infant & toddler special requirement not met (407210F21). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Daily arrival or departure procedure not followed
407260F
“DCFS recorded on Aug 21, 2025: Daily arrival or departure procedure not followed (407260F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Aug 21, 2025: Background check not completed for a household or non-staff member (FHSEC305). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Indoor facility or space safety requirement not met
407370E3
“DCFS recorded on Aug 21, 2025: Indoor facility or space safety requirement not met (407370E3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Indoor facility or space safety requirement not met
407370F2
“DCFS recorded on Aug 21, 2025: Indoor facility or space safety requirement not met (407370F2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
UNSAFE infant sleep position — SIDS risk (back-to-sleep required)
407350B1E
“DCFS recorded on Aug 21, 2025: UNSAFE infant sleep position — SIDS risk (back-to-sleep required) (407350B1E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Aug 21, 2025: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Aug 21, 2025: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Annual 15-clock-hour in-service training requirement not met
407100C8
“DCFS recorded on Aug 21, 2025: Annual 15-clock-hour in-service training requirement not met (407100C8). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Staff orientation — required document reviews not recorded in personnel files
40770E
“DCFS recorded on Aug 21, 2025: Staff orientation — required document reviews not recorded in personnel files (40770E). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~11 months
Staff qualification or training requirement not met
407100I
“DCFS recorded on Aug 21, 2025: Staff qualification or training requirement not met (407100I). It was confirmed and a corrective plan is in progress. A corrective plan ran from Aug 21, 2025 to Sep 21, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Biennial staff physical re-examination not completed
407100F
“DCFS recorded on Apr 11, 2024: Biennial staff physical re-examination not completed (407100F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 11, 2024 to May 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 11, 2024: Personnel records or documentation requirement not met (407120A4). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 11, 2024 to May 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Child health record or immunization requirement not met
407310A6
“DCFS recorded on Apr 11, 2024: Child health record or immunization requirement not met (407310A6). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 11, 2024 to May 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Apr 11, 2024: Personnel records or documentation requirement not met (407120A3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 11, 2024 to May 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Personnel records or documentation requirement not met
407120A5
“DCFS recorded on Apr 11, 2024: Personnel records or documentation requirement not met (407120A5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 11, 2024 to May 11, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”

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