Talk to the director

The Children'S Courtyard

For parents already enrolled here. Below are the findings that aren't confirmed resolved yet, each with a respectful question you can bring to the director — as a partner, not a gotcha. Copy one, or the whole summary to share with other parents.

Is it being fixed?

Tick the findings you want to raise, then print a handout for the meeting or copy them to share with other parents. Bring them collaboratively — regulators can take months to log a correction, so ask for the sign-off rather than assuming.

Select all

Repeat — cited before, still not corrected· open ~17 months
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Feb 19, 2025: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Annual 15-clock-hour in-service training requirement not met
407100C7
“DCFS recorded on Feb 19, 2025: Annual 15-clock-hour in-service training requirement not met (407100C7). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Feb 19, 2025: Pre-employment physical exam or TB screening missing (407100D). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Feb 19, 2025: Personnel records or documentation requirement not met (407120A3). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Feb 19, 2025: Personnel records or documentation requirement not met (407120A4). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Personnel records or documentation requirement not met
407120A6
“DCFS recorded on Feb 19, 2025: Personnel records or documentation requirement not met (407120A6). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I)
CCASEC46I
“DCFS recorded on Feb 19, 2025: Staff member with NON-WAIVABLE disqualifying criminal record working with children (Health Care Worker Background Check Act §25-I) (CCASEC46I). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II)
CCASEC46II
“DCFS recorded on Feb 19, 2025: Staff member with disqualifying criminal record working with children (Health Care Worker Background Check Act §25-II) (CCASEC46II). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Feb 19, 2025: Background check not completed for a household or non-staff member (FHSEC305). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk)
407350C
“DCFS recorded on Feb 19, 2025: Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk) (407350C). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~17 months
Indoor facility or space safety requirement not met
407370E3
“DCFS recorded on Feb 19, 2025: Indoor facility or space safety requirement not met (407370E3). It was cited before and is recorded as still not corrected. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease)
407100C1
“DCFS recorded on Apr 29, 2024: Required pre-service or early in-service training not completed (mandated reporter, life safety, emergency plan, communicable disease) (407100C1). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Annual 15-hour in-service training not completed
407100C6
“DCFS recorded on Apr 29, 2024: Annual 15-hour in-service training not completed (407100C6). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Annual 15-clock-hour in-service training requirement not met
407100C7
“DCFS recorded on Apr 29, 2024: Annual 15-clock-hour in-service training requirement not met (407100C7). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Pre-employment physical exam or TB screening missing
407100D
“DCFS recorded on Apr 29, 2024: Pre-employment physical exam or TB screening missing (407100D). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Personnel records or documentation requirement not met
407120A3
“DCFS recorded on Apr 29, 2024: Personnel records or documentation requirement not met (407120A3). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Personnel records or documentation requirement not met
407120A4
“DCFS recorded on Apr 29, 2024: Personnel records or documentation requirement not met (407120A4). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk)
407350C
“DCFS recorded on Apr 29, 2024: Soft bedding or prohibited objects in infant sleep area (suffocation/SIDS risk) (407350C). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Annual 15-clock-hour in-service training requirement not met
407100C5
“DCFS recorded on Apr 29, 2024: Annual 15-clock-hour in-service training requirement not met (407100C5). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Repeat — cited before, still not corrected· open ~2 years
Background check not completed for a household or non-staff member
FHSEC305
“DCFS recorded on Apr 29, 2024: Background check not completed for a household or non-staff member (FHSEC305). It was cited before and is recorded as still not corrected. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Personnel records or documentation requirement not met
407120A1
“DCFS recorded on Feb 19, 2025: Personnel records or documentation requirement not met (407120A1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Daily arrival or departure procedure not followed
407260E3
“DCFS recorded on Feb 19, 2025: Daily arrival or departure procedure not followed (407260E3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
DISCIPLINE — rules on treatment of children not followed
407270C2
“DCFS recorded on Feb 19, 2025: DISCIPLINE — rules on treatment of children not followed (407270C2). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Child health record or immunization requirement not met
407310L
“DCFS recorded on Feb 19, 2025: Child health record or immunization requirement not met (407310L). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Indoor facility or space safety requirement not met
407370R3
“DCFS recorded on Feb 19, 2025: Indoor facility or space safety requirement not met (407370R3). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Equipment or toy safety requirement not met
407380J7
“DCFS recorded on Feb 19, 2025: Equipment or toy safety requirement not met (407380J7). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~17 months
Equipment or toy safety requirement not met
407380B
“DCFS recorded on Feb 19, 2025: Equipment or toy safety requirement not met (407380B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Feb 19, 2025 to Mar 11, 2025. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190A
“DCFS recorded on Apr 29, 2024: Required staff-to-child ratio was not maintained (407190A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190B
“DCFS recorded on Apr 29, 2024: Required staff-to-child ratio was not maintained (407190B). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190C
“DCFS recorded on Apr 29, 2024: Required staff-to-child ratio was not maintained (407190C). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Staff counted toward ratios without meeting required qualification
407190F
“DCFS recorded on Apr 29, 2024: Staff counted toward ratios without meeting required qualification (407190F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Required staff-to-child ratio was not maintained
407190G
“DCFS recorded on Apr 29, 2024: Required staff-to-child ratio was not maintained (407190G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Program operations requirement not met
407200F5
“DCFS recorded on Apr 29, 2024: Program operations requirement not met (407200F5). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Program operations requirement not met
407200G
“DCFS recorded on Apr 29, 2024: Program operations requirement not met (407200G). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Program operations requirement not met
407200J
“DCFS recorded on Apr 29, 2024: Program operations requirement not met (407200J). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Enrollment or discharge procedure not followed
407250C9
“DCFS recorded on Apr 29, 2024: Enrollment or discharge procedure not followed (407250C9). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Enrollment or discharge procedure not followed
407250C9A
“DCFS recorded on Apr 29, 2024: Enrollment or discharge procedure not followed (407250C9A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Enrollment or discharge procedure not followed
407250I4A
“DCFS recorded on Apr 29, 2024: Enrollment or discharge procedure not followed (407250I4A). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330F
“DCFS recorded on Apr 29, 2024: Nutrition or meal service requirement not met (407330F). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”
Confirmed — corrective plan in progress· open ~2 years
Nutrition or meal service requirement not met
407330F1
“DCFS recorded on Apr 29, 2024: Nutrition or meal service requirement not met (407330F1). It was confirmed and a corrective plan is in progress. A corrective plan ran from Apr 29, 2024 to May 22, 2024. Could you confirm whether it has been corrected and share the sign-off or documentation?”

40 of 40 selected